Frequently Asked Questions

Orders & Payments

How do I place an order?

Simply browse our collections, add your favorite items to your cart, and proceed to checkout. Follow the checkout steps to complete your purchase securely.

What payment methods do you accept?

We accept major credit cards, debit cards, and other secure payment options available during checkout.

Can I change or cancel my order after placing it?

If your order has not yet been processed, we may be able to assist with changes or cancellations. Please contact us as soon as possible after placing your order.

Will I receive an order confirmation?

Yes. Once your order is successfully placed, you will receive a confirmation email with your order details.

Shipping & Delivery

Where do you ship?

We currently serve customers in the United Kingdom and continue working to expand our shipping coverage. (VitalHarbour)

How long does shipping take?

Processing times typically take 1–3 business days. Delivery times may vary depending on your location and carrier availability.

How can I track my order?

Once your order has been shipped, you will receive a tracking number via email.

Why did my order arrive in separate packages?

Some items may ship from different warehouses or suppliers, which can result in multiple packages arriving separately.

What should I do if my package is delayed?

Shipping delays can occasionally occur due to high demand, carrier issues, customs processing, or weather conditions. If your package appears delayed, please contact our support team.

Returns & Refunds

What is your return policy?

We want customers to be satisfied with their purchases. If there is an issue with your order, please contact our support team so we can review your situation and provide assistance.

Can I return a product if I change my mind?

Return eligibility depends on product condition and return policy requirements. Please contact us before sending any item back.

What should I do if I receive a damaged or incorrect item?

Please email us with your order number and clear photos of the item. Our team will work to resolve the issue as quickly as possible.

How long do refunds take?

Approved refunds are usually processed back to the original payment method. Processing times may vary depending on your payment provider.

Products & Quality

Are your products quality checked?

We carefully select products that meet our quality standards and strive to provide reliable products for our customers.

Will the product look exactly like the photos?

We make every effort to display products accurately. However, slight differences in color, packaging, or appearance may occur due to screen settings or supplier updates.