Shipping policy

Shipping Information

Thank you for shopping with VitalHarbour. We are committed to delivering your order quickly, safely, and efficiently.

Shipping Locations

We currently ship exclusively within the United Kingdom.

Free Shipping

We are pleased to offer FREE shipping on all orders within the United Kingdom. There are no minimum purchase requirements to qualify for free delivery.

We also don't charge restocking fees

Order Processing

Orders are processed within 1–3 business days after payment has been successfully received.
Orders are processed Monday through Friday, excluding weekends and public holidays.
During peak seasons, promotions, or holidays, processing times may be slightly longer.

Delivery Time

Once your order has been dispatched, estimated delivery times are:

Standard UK Delivery: 3–8 business days

Please note that delivery times are estimates and may vary depending on your location, courier service, weather conditions, or other unforeseen circumstances.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing tracking information (where available), allowing you to monitor your shipment's progress.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If you notice an error in your shipping address, please contact us as soon as possible. We will do our best to update the information before your order is dispatched. Once an order has been shipped, we may not be able to make changes.

Delayed or Lost Orders

While we strive to ensure timely delivery, delays can occasionally occur due to factors beyond our control.

If your order has not arrived within the expected timeframe, please contact our customer support team, and we will assist in tracking your package and resolving any issues.

Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery and provide photographs of the damaged item(s) and packaging. We will work to resolve the issue as quickly as possible.